As an organization, we have grown dramatically in the last few years. This has required us to recalibrate our efforts in providing service to our internal and external customers. As an organization our leadership teams committed to a nationwide tour to restate our vision, values and mission to "get back to the basics customer service. Visiting every market and speaking to over 90% of our employees we challenged them to take raise their standards and asked for them to join our leadership teams to also working together to reach our lofty "World Class" goals.
We believe this mutual commitment represents the words of Bill Thomas many years ago, when he said to our customers that he wanted us ....
“...to be like a department of your company. Working in concert with your designers to see your job through to completion. Together we will attain your goal.”
Called World Class Customer Service," our national tour was designed to help us all “work in concert” with each other, as well as our great customers. We will follow-up this first session with future specialized learning programs in the areas such as front counter, sales, delivery, and leadership.