A few years ago, we did research to determine the makeup of our redos. The results were very revealing. Statistically, approximately 60% of redos were due to production error. 20% were due to sales, 10% due to the customer and about 10% of errors were due to technology or uncontrollable circumstances.
99% of all redos could have been prevented in less than one minute.
The first observation is that production did not create all the redos. Often they are blamed for 100% of them, and this creates stress and tension between sales and production. Second, when sales makes a mistake it is usally 5-10 times more expensive. Third, and most important, 99% of all redos could have been prevented in less than one minute.
One powerful minute!