I often get the opportunity to speak with multiple operations with similar equipment/services. What amazes me is under the virtually identical situations, one company succeeds while the other fails. Upon deeper discussion, the root cause almost always goes back to one factor — people. [Before you jump to conclusions, I find that the people factor doesn't exclusively apply to people at the print company but also the people (aka vendor) who advises the print company how to run the machinery.]
The right people can make average equipment profitable, but the wrong people running the best equipment can drive you deep into the red.
The right people can make average equipment profitable, but the wrong people running the best equipment can drive you deep into the red. With 40-70% of all incoming digital jobs not ready for print, your people will need to possess a positive attitude, develop high-level troubleshooting skills, and be teachers to your sales staff and customer base. You must develop a detailed and strategic knowledge management plan.
Maybe the biggest mistake an organization can make is failing to take personnel decisions seriously. Make the interviewing process a high priority. The second biggest mistake is hiring the right person and then not investing in training them for success. Every employee should have a detailed job description as a path and an accountability system to insure they are fulfilling their company role.